PRIVACY POLICY

 

Your privacy is very important to us. As such, Comuna Travel Inc. follows all legal requirements to protect your privacy. If you have any comments or questions about this Privacy Policy, feel free to contact us at info@comunatravel.com.

When it comes to your personal information, we will never sell your personal information to anyone. We will never ask you for your personal information unless we need it to provide or improve the services offered through this site such as booking a trip or communicating with you. We will never share your personal information unless you have specifically allowed us to. 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.comunatravel.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number) traveler information (including date of birth, passport country of issuance, passport expiry date, dietary restrictions, and allergies).  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

COLLECTION

When you use our site we collect the following information, and use it only in the ways described below:

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, providing you with invoices and/or order confirmations and keeping a record of your travel information for the duration of your trip).  Additionally, we use this Information to:

  • Communicate with you;

Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
     
  • We use technologies such as cookies to do things such as remember your preferences, keep you safe and improve and promote our website. 

HOW DO WE SHARE YOUR PERSONAL INFORMATION?

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Squarespace to power our website and e-commerce portion of our store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy/.  We also use Stripe to process your booking orders-- you can read more about how Stripe uses your Personal Information here: https://stripe.com/ca/privacy/ We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout. We use MailChimp as our marketing automation platform. By submitting your information on our online forms (newsletter sign up and special giveaway forms) you acknowledge that the information you provide will be transferred for MailChimp for processing in accordance with their privacy policy-- you can read more about how MailChimp uses your Personal Information here: https://mailchimp.com/legal/privacy/ 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads
    GOOGLE - https://www.google.com/settings/ads/anonymous
    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and user practices when we see a Do Not Track signal from your browser.

CONSENT

HOW DO YOU GET MY CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, or sign up to our newsletter, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by clicking the unsubscribe button at the bottom of our email marketing communications, contacting us at info@comunatravel.com or mailing us at: Comuna Travel Inc., 1206 20 Ave SE, Calgary, AB, T2G1M8, Canada

EU RESIDENTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

SQUARESPACE

Our web site is hosted on Squarespace Inc. They provide us with the CMS and online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Squarespace's data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.

PAYMENT

When you initially provide or update your payment information, we transmit it via an encrypted connection to our Payment Processor, Stripe. Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy. We don’t store your payment information, other than your postal code and country, which we require for billing and to comply with tax and other government regulations. Your payment is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

COMMUNICATION & RETENTION

When you send us emails or other communications, we retain those communications and their contents so that we can communicate with you about our services. We may email you from time to time regarding: service related updates, information related to your transactions, and marketing or promotional communications. You can opt out of receiving any further marketing or promotional communications by choosing the unsubscribe option that is provided at the bottom of those communications.

We will only keep your personal information for as long as we need it to provide you with the services offered through our company. You can ask for your personal information to be deleted at any time by contacting us at info@comunatravel.com

PROTECTION

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

Our website is hosted on Squarespace and protected with SSL. This allows our visitors to access a constant, secure connection on every page of the site. Through SSL, you see a lock icon next to your URL in the browser, showing that your information is safe. 

Secure Sockets Layer, or SSL, is a technology that secures the connection between your browser and the website you’re visiting. To verify that SSL is protecting a page, look for a URL beginning with https://, instead of http://, and a closed padlock icon. This allows visitors to navigate the website and submit information through a secure connection.

SSL provides three important security benefits:

  • Privacy: Encrypts the connection between the browser and web server and securely transmits information (like login credentials) to prevent unauthorized parties from eavesdropping.
  • Data integrity: Prevents unauthorized parties from altering data during transmission (like during a Form Block submission).
  • Authentication: Protects against impersonation by requiring web server proof of identity.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use.

LINKS

When you click on links on our web site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

DATE RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information about our privacy practices please contact us at info@comunatravel.com or by mail at

Comuna Travel Inc.

[Re: Privacy Compliance]

[1206 20 Ave SE, Calgary, AB, T2G 1M8, Canada]