BOOKING TERMS & CONDITIONS
All bookings are made with Comuna Travel Inc., a Corporation governed under the laws of the Province of Alberta and the owner of all of its advertised itineraries (“Comuna,” "Comuna Travel" “we,” or “us”). By booking a trip with us, paying a deposit or signing this agreement, you accept all of the terms of this agreement on your own behalf and on behalf of all persons listed on the booking, and direct us to perform services for each and every Traveller. The Terms and Conditions outlined in this agreement constitute the entire understanding and agreement between you the Traveller ("traveller" “you” or “your”) and Comuna Travel with respect to any and all bookings, reservations, trips, or transactions made with us.
TRIP CONFIRMATION AND PAYMENT DETAILS
Comuna Travel accepts credit cards as method of payment through our secure and encrypted online payment processor, Stripe. Upon booking, you will receive a receipt as proof and confirmation of payment.
Medical travel insurance is mandatory for all Comuna Travel trips and each individual traveler. You must provide proof of your travel insurance to us before departure. This is required in order to ensure that each individual traveller is protected in the case of unforeseen events. As a traveller, you are responsible for acquiring your own travel insurance which must provide full travel and medical coverage with a minimum coverage of $200,000 CAD while travelling with Comuna Travel to any destination. The travel insurance must cover personal injury, death, medical expenses, loss of or damage to luggage, delayed or cancelled flights, repatriation expenses, and evacuation expenses.
A non-refundable 40% deposit is required to book your trip. Full payment for the trip (the remaining balance) is due 45 days before departure. If you are booking your trip within 45 days of departures, then the full trip amount will be due at the time of booking.
FINAL PAYMENT REQUIREMENT
The remaining balance of the trip price is due 45 days before departure. If payment is not received by the final due date, rates and trip availability may not be guaranteed. If a trip is booked 45 days or less before the departure date, the full amount is payable at the time of booking.
Your trip will automatically be broken up into two payments - initial 40% deposit, and remaining trip amount.
After your initial deposit payment, the remainder of your balance is due 45 days before the date of departure. If you choose not to select the payment plan, you have the option at checkout to pay the full amount at once.
If you require an even more flexible payment plan, please get in touch, and we will make a case by case decision on providing this additional service.
CANCELLATION BY THE TRAVELLER
Any cancellation by you must be made via email and must be acknowledged by Comuna Travel via email. The date on which the request to cancel is received by Comuna Travel or its Agents will determine the applicability of the Cancellation Policy. Below is our trip cancellation policy.
Cancellation made more than 45 days prior to trip departure: The deposit payment is held by Comuna Travel
Cancellation made less than 45 days prior to trip departure: 100% of total booking cost, inclusive of deposit, is held by Comuna Travel
CANCELLATION BY US
Comuna Travel reserves the right to cancel, alter or modify any trip (i.e. structure, suppliers, accommodations, transportation, schedule, guides, and itinerary) without prior notice for any reason, including but not just limited to the safety and/or comfort of our travellers and for circumstances where Force Majeure comes into play. In these cases, we will do our best to refund deposits already paid in the event of a cancellation due to Force Majeure less any non-refundable deposits paid to our third party suppliers. We will work with our suppliers to try and obtain any non-refundable deposits so that we can give you a full refund. However, we cannot guarantee this end result.
In circumstances where the cancellation is due to external events outside of our reasonable control, refunds will not include any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking, including, but not limited to visas, vaccinations, travel insurance, or non-refundable flights.
If the performance or nonperformance of the proposed trip is hindered or prevented (or in the opinion of Comuna Travel and our Third Party Suppliers to be hindered or prevented) due to Force Majeure (including without limitation acts of war declared or undeclared, hostilities, terrorist attacks, insurrection, explosion, flooding, tempest, forceful wind, fire or accident, natural disasters, acts of nature, labor conflicts and strikes, sabotage, civil disturbance, requisition, sickness, quarantine, government intervention, weather conditions, restraint of Princes, Rulers or People, seizure under legal process, or any other unforeseen circumstances), Comuna Travel and our Third Party Suppliers remain entitled to change or cancel the proposed trip itinerary in any way. It remains in our sole and absolute discretion whether or not we will proceed with a trip based off of ours and our Third Party Suppliers investigations into any particular circumstance and situation. These changes and cancellations are without liability to refund travellers money paid in advance, though we will work with our suppliers to avoid such a situation. However, the outcome cannot be guaranteed.
TRIP & ITINERARY CHANGES
Our trip prices are subject to variable and seasonal pricing and advertised prices are based on current rates of exchange, tariffs, and taxes. Comuna Travel reserves the right to increase trip prices without notice to cover increased operating costs, tariffs, and taxes. Every effort will be made to operate trips as planned, but alterations to the itinerary may occur after the final itinerary has been issued.
In order for us to confirm your travel arrangements, you must provide all requested details including legal name, date of birth, passport issue and expiry date. Your booking cannot be confirmed without these details.
ALL COMUNA TRAVEL TRIPS INCLUDE:
Comuna guides and hosts
Curated experiences and activities listed in trip itinerary
Local ground transportation for experiences and activities included in your itinerary.
Internal flights where noted in your itinerary
Some meals and alcohol where noted in your itinerary
24/7 concierge service from Comuna Travel before, during and after the trip.
Please note that if any meals, activities, or transportation are missed due to the traveler separating from the group for any reason, the cost of that meal, activity, or transportation will not be refunded or credited to the traveler.
COMUNA TRAVEL TRIPS DO NOT INCLUDE:
Airport taxes and other airline related fees
Visa and passport fees
Fees into and out of the country
Most meals and alcohol unless noted in your itinerary that it will be provided.
Tips for local hosts, guides, restaurant workers, and drivers (unless noted in your itinerary and welcome package)
Optional activities, incidentals and personal expenses
DISCOUNTS & PROMOTIONS
All discounts and reduced pricing are applied at the discretion of Comuna Travel and apply to new bookings only. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply.
AGE & HEALTH REQUIREMENTS
All travellers must be 18 years of age or older, unless accompanied by a legal guardian.
It is your responsibility to ensure that you obtain proper and detailed medical advice prior to travel for the latest health requirements and recommendations for your destination. If there are specific vaccination requirements etc, we will do our best to let you know at the time of booking, however it is your responsibility as a traveller to undertake this research prior to departure and upon booking.
During any Comuna Travel trip, there will likely arise opportunities to participate in activities or local events, which are not included in the Comuna Travel itinerary. Comuna Travel makes no representations about the safety or quality of these activities and events, including required transportation, or the standard of the independent operator running it. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider. If you decide to participate in these events, you engage in said activities voluntarily and must take responsibility to employ precautions to ensure your own safety.
PASSPORT, VISAS & ENTRANCE/EXIT FEES
PASSPORT: A valid passport is mandatory for all international travel. It is your responsibility as a traveller to make sure that your passport is up to date ahead of departure. As a general rule, passports should have at least 6 months of validity when traveling internationally. Most countries will not permit a traveler to enter their country unless the passport is set to expire at least 6 months after the final day of travel.
VISAS: Some countries require you to obtain a visa, depending on the passport you are travelling with, in order to be allowed into the country. It is your responsibility as a traveller to make sure that you have obtained the necessary visa (if applicable). It is also your responsibility to cover any fees associated with obtaining a travel visa. We will however, let you know at the time of booking whether or not you will require a visa for the destination that you are travelling to.
ENTRANCE & EXIT FEES: Some countries also require you to pay an entrance or exit fee. It is your responsibility as a traveller to cover any entrance or exit feed (if applicable). We will however, let you know prior to departure whether it will be required.
To ensure the safety of our Travellers and staff, we ask that you adhere to the following:
Wear your seat belt at all times while riding in any vehicle that is in motion. It is noted that seat belts are not always readily available on all of the transportation we take, on either charter or public vehicles. Where available, we expect our travellers to use them. It is your responsibility to wear your seat belt properly and at all times while using any form of transportation and to abide by this policy.
Public buses are a common mode of transportation on Comuna Travel trips and on occasion local buses can be very crowded, with people standing in the isles. On some occasions, Comuna travellers may not have access to a seat and will stand, but this period should not be excessive and other transport arrangements will be made if there is simply no room on the bus. We rely on all transport providers to maintain the vehicles we use in a roadworthy condition, but we do not perform independent tests on public or private vehicles. If, in the group leaders opinion, the vehicle is unsafe then alternative transport arrangements will be made.
ACCEPTANCE OF RISK & WAIVER
You are responsible for purchasing the style of trip that fits your desired comfort level and participating in activities that are suitable for your fitness level and capabilities. By making a booking, you acknowledge that Comuna Travel trips are adventurous by nature and may involve an amount of personal risk. You are aware that travels such as those which you are undertaking may involve spontaneous activities, some in remote areas of the world, with a risk of injury or death which may be caused by forces of nature, the negligence of Comuna Travel, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. You are also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which you are participating in this trip.
You accept these risks and obligations and fully assume the risks of travel and work in this type of environment. You fully and forever release and discharge Comuna Travel and all other related, affiliated, associated or otherwise connected corporations, partnerships, individuals and other entities and all of their respective officers, directors, employees, contractors, agents, successors and assigns (collectively, the “Releasees”) from any and all costs (including, without limitation, actual legal costs), claims, demands, actions, causes of action and liabilities whatsoever for any and all losses, damages, death or injuries to persons or loss of property, which may be sustained by you in connection with or in any way relating to this trip, due to any cause or reason whatsoever including, without limitation, the reckless, willful or negligent actions or omissions of the Releasees or any other person or persons.
PHYSICAL ABILITY TO PARTICIPATE:
You acknowledge that neither you nor anyone traveling with you has any physical, mental, or other conditions or disabilities that would create a hazard to yourself or your group members. Comuna Travel reserves the right to decline anyone from joining a trip with justifiable cause taking into consideration the type of trips that we conduct. Comuna Travel also reserves the right to remove you from a trip if you are creating a hazard to yourself or others, impacting the enjoyment of others, or participating in any illegal activity.
It is acknowledged and understood that traveling to international destinations will expose you to unique situations, different cultures and experiences that can be very different to what you are used to. We expect you as a traveller to embrace these differences as they are the foundation of our trips and the cross-cultural exchange that we want you to experience while travelling with Comuna Travel. This can include, but is not limited to cultural and social characteristics of the region such as food, drink, attire, political systems, personal opinions, social norms and all local laws. We also expect you to be respectful of the local culture and norms that may be present. Comuna Travel will take every measure to prepare you for these cultural differences, as well as your group leader, guide or host, who will discuss these with you throughout the duration of your trip. As a traveller you also hold the responsibility to do your own research to prepare for any cultural interactions and act responsibly while travelling.
DRUG & ALCOHOL USE:
Comuna Travel does not condone drug use of any kind during our trips and we encourage you to be responsible with your alcohol consumption. This policy is for your safety and for the safety of those travelling with you. Comuna Travel will always emphasize safety as a top priority, and you as a Comuna traveller must abide by the decisions made by your group leader, host, or guide when it comes to stopping any specific activity. Any costs resulting from being removed from a trip or being declined participation in a trip is at your personal expense.
ABUSE & SEXUAL HARRASMENT:
Comuna Travel is strictly against any form of discrimination and particularly against anyone based on age, race, colour, religion, sexuality, national origin, marital status, disability and gender. We expressly condemn conduct that approves or incites discrimination. Comuna Travel also highly condemns any form of sexual harassment occurring during our trips. In case of children under 18 years old participating in the trip, a letter of explicit consent must be filed by the accompanying adult. Comuna Travel also requires a legal document that proves the relationship existing between the child and the adult(s).
TRAVEL ADVISORIES & WARNINGS
The safety of our travellers, leaders, and operators is a major priority of Comuna Travel. With this in mind we monitor world events very closely. Comuna Travel makes operational decisions based on informed advice from a number of sources. Although we continually monitor the areas we visit, it is your responsibility to stay informed about the areas where you will be traveling to, including any travel advisories and warnings issued by Global Affairs Canada. Visit their travel website at https://travel.gc.ca/. You are responsible for protecting your own well-being and personal property before, during, and after your Comuna Travel trip. This includes ensuring any and all vaccinations, inoculations, or prescribed medications are taken as directed by your local doctor and/or travel clinic for the areas visited.
Comuna Travel does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities airline, vessel, bus, van, or other transportation companies, local ground operators, providers or organizers of optional excursions, food service or entertainment providers, etc. Comuna Travel is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of nature, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely, dangers associated with animals, marine life or vegetation of any sort, dangers incident to recreational activities such as, but not limited to, scuba diving, snorkeling, swimming, kayaking, sailing, canoeing, rafting, hiking, bicycling, rock climbing, etc., sanitation problems, food poisoning, lack of, access to or quality of medical care, difficulty in evacuation in case of medical or other emergency, or for any other cause beyond the direct control of Comuna Travel.
CLAIMS & COMPLAINTS
If you have a complaint about your trip please inform your group leader or our local representative immediately in order for us to attempt to rectify the problem. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the trip and sent to email@example.com. Any and all supporting documentation to the claim or complaint must accompany the written e-mail. Any claim or complaint received by Comuna Travel after this deadline will not be accepted or reviewed.
You hereby acknowledge, consent and agree that Comuna Travel, it’s employees, officers, and agents reserve the right to take photographs, videotape, or digital recordings of you from any Comuna Travel trip/event/activity and to use these in any and all media, now or hereafter known, and exclusively for the use of Comuna Travel or our Third Party Suppliers. You further consent that your name and identity may be revealed therein or by any descriptive text or commentary.
If there is a photographer or videographer on your trip, you hereby acknowledge that they (“Photographer”, "Videographer") will own the rights to the images, photos and videos that he or she takes or creates during your trip. You acknowledge that because the Photographer or Videographer will own the rights to the photos, images, videos and any other content that he or she creates during the trip, you cannot sell any of this content that the Photographer or Videographer shares with you or use it commercially. You can use the content for personal use only and must credit the Photographer or Videographer by including his or her name and a reference towards indicating that the content is his or her copyrighted content.
You grant us, including the Photographer, Videographer, and our Third Party Suppliers, a worldwide, royalty-free, perpetual license to use, re-use, distribute, display, create derivate works of, and reproduce any images, photos, or videos that you provide to us (whether directly or through a photo sharing service) (collectively, “Your Images”) in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for any purpose, including to promote and publicize our travel products and services worldwide.
You also acknowledge and agree that we or other parties, including but not limited to the Photographer, Videographer, Third Party Suppliers and other participants, may during your trip take or create images, photos, sound recordings and videos in any format that contain or feature you. These images may contain your likeness, identity, photographic image, videographic content or oral or recorded statements. You agree that we and our Suppliers may use these Images for any purpose, including to promote and publicize our travel products and services, and grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images without your prior inspection. Should you have specific documenting concerns, you are responsible for bringing those concerns to your group leader and the Photographer or Videographer documenting the trip.
Notwithstanding the above, we, the Photographer, Videographer, and our Third Party Suppliers agree not to sell or give permission to other Third Parties to sell images of you taken on any Comuna trip without your advance permission.
You do hereby release to Comuna Travel, its agents, Photographers, Videographers, Third Party Suppliers and all employees all rights to exhibit this work in print and electronic form publicly or privately and to market and sell copies. You waive any rights, claims, or interest you may have to control the use of your identity or likeness in whatever media used.
You understand that there will be no financial or other remuneration for recording you, either for initial or subsequent transmission or playback.
The laws of the Province of Alberta govern these Booking Terms & Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Terms & Conditions must be initiated in the courts of the Province of Alberta. If Comuna Travel must pursue a legal claim and is successful with a favourable judgment against Travellers in a court claim, Travellers agree to pay for any and all legal costs and court fees Comuna Travel incurs.
UPDATING BOOKING TERMS & CONDITIONS
Comuna Travel reserves the right to update and/or alter these Booking Terms & Conditions at anytime, and it is the Travellers responsibility to be familiar with them. The most current Booking Terms & Conditions can always be found on our website at www.comunatravel.com/booking-terms-conditions and will supersede any previous versions.